Was not sure where to post this. I started having a problem with my hood some time after my 20k service. i pull lever and hood does not bounce up, but i can have someone pull it or wedge something in there and go around and manually pull it up so i can access the secondary latch and completely open it. at 25k i forgot to mention it and grew to like it, but at 30k i asked them to take a look at it. now i went to check something under the hood and can't get it open at all -_- they told me they didn't have anyone there at the time and i could make an appointment for another day to have it properly checked out, but clearly something was screwed with. I am getting an optima yellow top tomorrow and i wanna cut my posts off and do some brass posts for the new battery and i can't.....i want to cry like a little kid. Anyone experience this?